<< Frequently Asked Questions >>

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Is there a curfew?

There is no curfew. You may return to the guest house anytime you want.
But if you will return after 11pm please inform us.

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What is provided in the room?

The room has a futon, blanket, heater, etc.
Only the minimum of equipment is provided in the room.
There is no television or telephone.

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Is there a single room?

It is possible for you to use a twin room as a single room.
The charge is 4800yen per night.

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Can a man and woman stay in the same room?

It is possible only in the twin rooms.

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Please tell me your check-in and check-out time.

The check-in time is from 3:00pm until 10:00pm.
Please contact us beforehand if you will be later than expected.
Check out time is 11:00am

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Is it possible to use a personal computer?

Yes, it is possible to use a personal computer. We have a wireless LAN that is free of charge. We also provide a computer for customers to use for free in the common space.

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Can we use the shower any time we want?

Please refrain from using it late at night and early morning hours as much as possible.

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Is there a convenience store nearby?

There is Seven-Eleven and FamilyMart within 5 minutes of the guest house.

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Is it possible to keep my luggage in the room while I am out?

Yes, it is possible but the dormitory room doesn't have a lock, so it is the customer's responsibility to watch their valuables.

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Is there a parking lot?

We don't provide parking service but there are coin parking lots around the guest house.

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Do you accept credit cards?

Sorry, credit cards are not accepted. Cash payment only.

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Is the room non-smoking?

Smoking is only allowed in the common space.
The rooms are all non-smoking.

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Is the restroom and the shower room together?

The restroom and shower room are separate.
Both are located in the building but not in the rooms.
We only provide a shower. There is no bath tub.

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Is there a kitchen so that we can cook food for ourselves?

Unfortunately, we do not have a kitchen but we do provide a refrigerator.

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Please tell me the cancellation policy.

We would appreciate it if you inform us as soon as possible , if you wish to cancel.
Please understand, it is a small hotel. We appreciate your cooperation.
If you do not inform us 6 days before the reservation date, we will charge a cancellation fee.
5~2 days before: 30%
1 day before: 50%
same day as reservation or no cancellation report: 100%


Guesthouse Kaine
info@kaine-g.com
http://www.kaine-g.com
TEL : 092-402-9888 (country code : +81)
(9:00am - 1:00pm, 4:00pm - 11:00pm)
5-9, Susaki-machi, Hakata-ku
Fukuoka-city, Japan 812-0028
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Copyright (c) 2008 KAINE. All rights reserved.